Privacy Policy

1. Introduction

Jovian Technologies Ltd. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered as a data controller with the Information Commissioner's Office (ICO).

2. Data Controller Information

For the purposes of data protection laws, the data controller is:

3. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Payment information (processed by our payment processor, Paddle)
• Company information (if applicable)
• Communications with us (support tickets, feedback)

Usage Information

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, operating system)
• Device information (device type, unique device identifiers)
• Usage data (features used, time spent, actions taken)
• Performance data (errors, response times, usage patterns)
• Location data (approximate location based on IP address)

Project Data

When you use our Service to create software:

• Natural language inputs and prompts
• Generated code and configurations
• Project metadata and settings
• Version history and modifications

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to perform our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent
• Legal Obligation: Processing necessary to comply with legal requirements
• Vital Interests: Processing necessary to protect vital interests

5. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send transaction notifications
• Respond to comments, questions, and provide customer service
• Send technical notices, updates, security alerts, and support messages
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Personalize and improve your experience
• Develop new features and functionality
• Comply with legal obligations

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers that perform services on our behalf:

• Paddle.com Market Limited (payment processing)
• Cloud infrastructure providers (AWS, Google Cloud)
• Analytics providers (privacy-compliant analytics)
• Customer support tools
• Email service providers

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Consent

We may share your information with your consent or at your direction.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside of the UK. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions where applicable
• Your explicit consent where required

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Account information: Duration of account plus 30 days
• Transaction records: 7 years for tax and accounting purposes
• Support communications: 2 years from last interaction
• Marketing preferences: Until withdrawn or account deletion
• Usage analytics: 24 months

After retention periods expire, we securely delete or anonymize your data.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request restriction of processing
• Right to Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Rights Related to Automated Decision-Making: Not be subject to solely automated decisions
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@myjovian.com. We will respond within one month of receiving your request.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for Service functionality
• Performance Cookies: Analyze Service performance and usage
• Functionality Cookies: Remember your preferences
• Analytics Cookies: Understand user behavior (privacy-compliant)

You can control cookies through your browser settings. Disabling certain cookies may limit functionality of the Service.

12. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

13. Marketing Communications

We may send you marketing communications if you have opted in or where we have a legitimate interest. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your preferences in your account settings
• Contacting us at privacy@myjovian.com

14. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).

16. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.

17. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact: